Folding The 3rd Row Seats

One of my reader asked me on this post how to fold the 3rd row seats. In this post I will show you how to do it if you have not tried it before.

You might want to create a large space between your rear seats so that you have more room to work on this.

First of all you need to find the marker for the 3rd row seat. Only when the 3rd row seat is in this position, it can be lifted up from the rail. I have tried but somehow my old digital camera couldn't get me a clear picture of the marker as shown below.

Maybe because of the beige colour and the reflection from the side wall from the flash light such that the marker doesn't come out clear. However, you should be able to find it right in front the edge of your 3rd row seat. I have circled it in the above photo.

Slide your 3rd row seat so that the front edge of the seat is level with the marker.

Now pull the level on the side of the 3rd row seat (as shown below) to lower the backrest so that it is flush with the seat.

Here is a view from the rear of the car when the 3rd row seats are in flat position when the backrests are lowered.

Now pull the level that lock (as shown) the 3rd row seats to the rail on the floor to release the seats.

Once the seat is released from the rail, you can lift it up as shown below.

Finally under the seat, there is a velco strap that you can hook your seats to the roof-hook as shown below.

Give this a try if you want to fold your 3rd row seats.

Hope this help

Creating a Large Space Between The Seats

I have a reader asking me if it is possible to turn the middle row seats in a 7-seater giant (Toyota Alphard). However I don’t think this is possible as this feature is only available on the 8-seaters.

The original Japanese manual do have some illustration on how to turn the middle row seats but if you don’t read Japanese, you may struggle trying to understand what the manual is trying to illustrate. In this post I will show you how to turn the middle row seats to face the rear row seats.

In the photo below it shows that the left middle seat has been slide forward slightly and the back rest is folded.

Only in this position will the middle seat turn. Turn the middle left seat clockwise as shown below

until it is facing the rear seat as shown below.

Finally you lift the back rest up and then slide the seat all the way to the front.

Do the same for the right middle seat but this time turn it anti-clockwise.

When middles seats are turned 180-degrees, you will now have a very large space between the seats.

This arrangement is very handy as it allow parents to reach the young children without having to climb over the middle seats.

Unfortunately, in the new generation Alphard/Vellfire, this feature has been removed. I wish they maintain that feature in the new generation Alphard/Vellfire as I think this is very useful. I am hoping that when I upgrade to the new Alphard in many years later I can still have this feature but looks like I have to settle with what I have at the moment.

Hope this help.

Leaving the Giant Behind… Temporary

I took up a new position with a company recently and have been rather busy with my new work. Since this company is headquartered in Singapore I am fortunately (or reluctantly) posted to Singapore for 6 months. This gave me the opportunity to learn more about their products and services with the aim to bring the solution to the Malaysian marketplace.

I always has the impression any Singapore company is well-prepared and efficiency in all aspects of their organization, including onboarding a new employee. However I have to change my perception as due to some unknown reason they were not able to provide me with a notebook so I was practically without Internet access for the last 3 weeks. I did tried one of those Internet café over here for an hour only because I needed to go online to look for a place to stay. Another reason I had to change my view is because after visiting a customer here I was kind of amazed that they are not that advanced after all as I imagine. I will write about this in future.

I did go back to Kuala Lumpur twice during that three weeks but I was just too busy running around for errands so I didn’t really have the times to update the blog. Today I finally got my laptop and I also borrowed a broadband dongle from my colleague and able to get online to this neglected blog.

It didn’t occur to me that I would be without Internet access for more than 3 weeks. In this day of Internet age and in nation like Singapore where broadband is much advanced it is hard to imagine that anyone cannot get access to the Internet. However due to my work schedule (too late to visit an Internet café) and also without the proper tool (a laptop) I was completely cut off from the Internet for such a long time.

I am glad there are still visitors to my blog during my absent and some have left comments for me. I have approved all the comments and hopefully I have answered all the questions posted.

For the last 3 weeks I have been taking public transportation to work. I really admire how efficient is the public transportation in this island. You can get to most destinations by bus or via MRT. Also I find that I don’t need to wait long for the next bus or MRT because they are so frequent and on time. In fact there is a bus every 4 minutes that passed by where I stay! Since the last time I was here, they now added the Circle MRT Line on top of the North-South Line, East-West Line and North-East Line so you can take MRT to more destinations now.

Occasionally I do take the LRT and monorail back in Kuala Lumpur and I must say that they are just not as convenient compare to taking the buses and MRT in the island because they are so accessible. Many destinations in Kuala Lumpur are just not easily accessible by bus or LRT that I go there with the giant (Toyota Alphard) instead.

So when I was back to Kuala Lumpur last week, it felt a little odd to drive the giant to get to a location that doesn’t even have a bus plying that road. I do think that I am rather pampered with the giant as it become a habit for us who own a car to drive out most of the time than to think of taking a public transport. I have not have so much walking since I last did a climb to Gunung Tahan 20 years ago. It just goes to show that we are so used to driving that we sometime forgot that there are other means to get to a destination!

Now that I am away the giant is now temporary left behind in Kuala Lumpur. I will try to go back home every fortnightly to see my family and to take the giant out for a spin.

I will try to update this blog with some posts more often whenever I have the spare time here.

People and Process Make the Different

I work in the IT line so one of the value propositions when proposing a new technology to a customer is that it should improve the productivity of the employees. With improved productivity it will bring about better service level to the end customer.

Of course introduction of new technology also require a supporting streamline process and the acceptance of the employee to achieve this objective. Therefore the return on investment in the new technology is determined by the people and processes supporting these technologies.

I received an SMS from my insurance company – Allianz - that the insurance of my other car will expire in a week time. Well it is good that they use technology to send reminder than using snail mail.

So I call ahead an hour before I reach their office making sure they have plenty of time to prepare. In fact the lady who picks up my call even asked for my car registration number and said she will prepare the quotation for me.

When I got into their office and ask for that lady, the first she asked me again is “Sir, what is your car registration number?” Well it looks like she has not done anything at all. Off she goes back to print the quotation and gave me a copy to check.

Once I agreed on the amount to be insured for this year, I gave them my credit card to be swiped for the amount and then started waiting for her to prepare the cover policy. Well it seems there is still separation of duty for this whole transaction to be completed.

She swiped the credit card but the processing of the credit is at another floor. She come back to me after 10 minutes and gave me the credit card without the credit slip. I then waited for another 20 minutes and there is still no sign of her.

I stood up and look around the office and found her answering phone calls. I signal her that I am in a hurry and she told me that the cover note is being processed. It looks like someone else in the department is doing the cover note and not her. So another 10 minutes delay before the cover note is ready.

When she passed me the cover note, I asked for the credit card slip and she told me that she needs to go to the 10th floor to collect it. Well by the time she comes back with the slip, it is already one hour since I walked in to the office. So does technology help? Hell no.

The way the process is put in place by this company to service their customer is absolutely ineffective. They don’t have a dedicated service counter and they still emphasized separation of duty so even with the use of technology there is no automation at all.

As I walked out of the office, I saw this expat who seems like a senior officer of the company and told him that the transaction took one hour to complete. He turned around and asked the lady what happened but I didn’t stay around to find out if he did anything. I am curious if he or any of his officers will bother to call me to find out if my complaint is valid.

3 years ago when I renewed my insurance there was a service counter so the process of renewing the insurance is very smooth. Everything is done with a counter staff and within 20 minutes (excluding waiting time), I will have my cover note and walk out of the office.

Two years ago Allianz took over the insurance business of that company and they decided not to have a counter. Even then last year experience of renewing my insurance with them was not so bad. That lady who served me was able to give me everything within 30 minutes. I don’t know why they are going backward this year and took one hour to complete just one transaction.

I also recently renewed the insurance of my giant but it was with another insurance company. The experience was totally different. All I did was walked into their counter, ask to renew the insurance. The officer gave me a payment slip and asked me to pay at another counter. After that I just wait for 5 minutes and the officer passed me the cover note and I am out of that place. All in less than 25 minutes time.

Anyway, after I got my cover note, I drove to the Public Bank branch where I got my car loan and asked to renew my road tax. The officer took down my car registration number, double check with the system on my details, wrote me a bank in slip, ask me to pay at the counter down stair. I pay at the designated counter without having to queue and the whole exercise took less than 8 minutes!

It is obvious that this bank has all the process in place and the right people to provide the services to their end customer. The technology is transparent in the service provided and it works because they have the right people and a streamline process to support it. That’s why I have been their customer for the last 10 years.

More Accidents Waiting To Happen?

Yesterday I just posted about drivers jumping red light at the traffic junction outside the condo where I stay, and tonight, there was an accident at that traffic junction.

When I reached the traffic junction, I saw a red MyVi collided with a small van. I have no idea how this could happen as the MyVi was out of position from normal traffic flow.

Well I was curious so after I parked my car, I walked out to the scene of the accident as a large group of people already gathered there.

I asked one of the guy who was already there before me what happen and it seems the small car hit a tree and then slammed into side of the van. The impact has crumpled the front of the small car and debris were lying everywhere.

All I can hear is that a group more than 10 Chinese national arguing over who should pay for the damage and it seems they couldn't agree to the terms of settlement. The whole road leading out of to the main road was blocked by the cars and people talking in the middle of the road.

A tow truck was already at the scene waiting for the drivers to decide what to do. Because of the accident, the traffic junctions had jammed up because of curious passer-by slowing down to look at the scene.

I have no idea if the accident is due to the small car jumping the red light and swayed right too much, lost control and hit the tree and then hit the van that is passing by or due to other reason.

As there is no police on the scene so the owners continue to try to settle on their own. In the 10 minutes that I was there I didn't get much from arguments from those involved so I just walked home and thinking how many more such accidents waiting to happen in that traffic junction.